Frequently Asked Questions
What kind of products does The Petorium sell?
We offer a wide range of pet products including food, toys, grooming items, accessories, and health essentials for dogs, cats, birds, fish, and more.
Do you ship internationally?
Yes! We ship to multiple countries including the UK, USA, Bangladesh, and other regions. Shipping fees and delivery times may vary depending on your location.
How long will delivery take?
Delivery usually takes 5–10 business days for international orders and 2–5 business days for local deliveries. You’ll receive tracking details once your order is shipped.
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and other secure payment options.
Can I return or exchange an item?
Yes, we have a 7-day return and exchange policy. Products must be unused, in original packaging, and returned within the mentioned timeframe.
How do I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and link to follow your package.
Do you offer discounts or promotions?
Yes, we regularly offer special discounts and seasonal sales. Sign up for our newsletter to stay updated on offers.
How can I contact customer support?
You can reach us through our Contact Us page or email us at info@thepetorium.com. We usually respond within 24 hours.